Privacy Statement


At DIOMEDIA we take your security and privacy very seriously and we try to make your experience with us entirely safe and problem free. Below are the details of our policies.

Our Security Policy site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Regular security reviews are held by us to ensure that the site remains safe and secure for your protection. Every time you buy from our site or register using your credit card number we ensure that your on-line credit and debit card transactions are secure by using industry-standard SSL (secure socket layer) encryption technology.

Our Privacy Policy

We are committed to protecting your personal privacy and, in accordance with EU General Data Protection Regulation, we uphold strict security procedures for the storage, use and disclosure of your personal information. We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people whom we may disclose it to.

What information do we collect and how may we use it?

When you register on the site we will ask for your name, your email address and a password. This enables us to send you information, which we think you will find of interest, including our email newsletters and updates on any special offers or events coming up on the site. When you place orders with us, we need to know your name, email address, invoice and delivery address, telephone number, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We may provide some or all of this information to our partners or advisors for the purposes of completing or investigating a transaction with you or answering a question you raise with us.

We use information on your previous habits & purchases to personalise your shopping experience, and to show you products and promotions that we think will appeal to you. This information is collected by a 'cookie' which is stored on your computer's hard drive and enables us to automatically link our customers to their personalised accounts. If you want to, most web-browsers allow you to turn off the automatic acceptance of cookies on your PC. We also monitor the usage of our site and customer traffic patterns to help us improve the layout and functionality of the site.

How You Can Opt Out of Receiving Information or Modify Your Personal Data

Our site provides you with the opportunity to opt out of receiving communications from DIOMEDIA at the point where we request information about you. You may also have your information removed from our mailing database by sending an email to or clicking the unsubscribe link in our mailouts. You can update your information from within your online account, or by sending an email to

When you enter a competition or other promotion, we may ask for your name, address and email address so we can administer the contest and notify winners. Your details will then be added to our mailing list for future offers and other information we may provide to our users. The information you provide to us may be transferred outside the United Kingdom for the purposes of operating our site or to maintain your customer account.

Will we ever share your information?

No. Other than as described in this privacy policy, DIOMEDIA will not sell, rent, share, trade or give away any of your personal information. Primarily we collect information about you in order to provide excellent customer service and a highly personalised experience of our site. We may share the personal information you provide with other members of our group of companies.

Customer support: + 44 207 193 1683